If you cannot afford to have your portal down then a yearly support plan is the answer. Metadot experts are standing by to provide you with the support you
need, when you need it - online, or on the phone. Work with Metadot's support experts for basic
installation, login support, emergency calls or simple product feature
and functionality issues.
Technical support is included in our
Metadot Business Edition
offering. Click here to learn more
about it.
Whether you are a small organization that
needs some help to install Metadot Portal Server or a global company
that needs 24x7 support, we have the right plan for
you.
| Plan | Price | Description |
| Installation | $450 | Remote
installation + unlimited 10-day email support |
Metadot
forum
| Free
| Get
help from the Metadot community forums.
|
Webdesk support(*)
| $1,500/y | Tech support for one year. You ask questions and the Metadot staff will answer via our web
based helpdesk. This does NOT include remote
login.
|
Login
support(*)
| $3,800/y |
This is the support plan you need if you are a business. In case of problems, the Metadot staff will login to your system and fix the problem
at the source(*). This is the best way to ensure quick response in
case of failure.
|
| Never-Down(*) |
Contact us | The Never Down support plan targets businesses who cannot afford to have their website down. Please contact us for more information.
|
* The support contract covers only fixing the Metadot software and ensuring it works well with its subsystems (Mysql, Apache, etc...). It does not cover installation of Metadot software nor other software, configuration of third party applications such as LDAP or Active Directory, single sign on services, upgrade of OSes, or upgrade of Metadot software, ... In case you need such a service we'll be glad to provide you with a quote.
** If you have several Metadot sites, please contact us so we can spec out the best solution for you.
