Terms of Service

These Terms of Service govern your use of the websites, software, and SaaS products operated by Metadot Corporation (“Metadot,” “we,” “us”). By creating an account or using a Metadot service, you agree to these terms. If you are accepting on behalf of an organization, you confirm you have the authority to bind that organization.

Account

• You must provide your legal name and a valid email address when signing up.
• You are responsible for keeping your credentials confidential and for everything that happens under your account.
• Accounts are intended for individuals or organizations — not for sharing across unrelated parties.
• You must be at least the age of majority in your jurisdiction to create a paid account.

Acceptable Use

You agree not to use any Metadot service to:

• Violate any law or third-party right.
• Send spam, malware, or otherwise harmful content.
• Probe, scan, or test the vulnerability of our systems without prior written permission.
• Interfere with or disrupt the service or the servers that run it.
• Reverse engineer, decompile, or attempt to extract source code from our software, except to the extent that law expressly permits it.

Payment and Plans

• Some plans are free; paid plans are billed in advance on a monthly or annual cycle.
• Fees are non-refundable, except where required by law. If you downgrade a paid plan mid-cycle, we will apply unused value as credit toward the next invoice.
• You authorize us to charge the payment method on file for recurring fees until you cancel.
• Past-due accounts may be suspended after notice.

Changes to the Service and Fees

We may add, remove, or change features of a service over time. We may also change the fees for a plan. If we change the price of a plan you are on, we will give at least 30 days' notice before the new price takes effect on your account.

Cancellation and Termination

• You can cancel a paid plan at any time from your account settings. Cancellation takes effect at the end of the current billing cycle.
• You are responsible for charges accrued before the cancellation takes effect.
• We may suspend or terminate an account that violates these terms, that creates risk for us or other users, or that is inactive for an extended period. We will use commercially reasonable efforts to notify you first.
• After termination we may delete account content. Export any content you want to keep before cancelling.

Content You Provide

You retain ownership of the content you upload or create inside our services (“Your Content”). You grant Metadot a limited license to host, copy, transmit, and display Your Content as needed to operate the service for you, and to back it up, secure it, and respond to support requests.

Our Intellectual Property

The Metadot services, including their interfaces, software, documentation, and trademarks, are owned by Metadot or its licensors and are protected by intellectual property laws. These terms do not grant you any rights to our trademarks or branding.

Privacy and Security

Our handling of personal information is described in our Privacy Policy. Customers handling protected health information should review our HIPAA page and request a Business Associate Agreement before using a service for that purpose.

Warranties and Disclaimers

The services are provided “as is” and “as available.” To the maximum extent permitted by law, Metadot disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error free, or that any defect will be corrected.

Limitation of Liability

To the maximum extent permitted by law, Metadot will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the service. Our aggregate liability for any claim arising out of or relating to the service is limited to the fees you paid us for the service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold Metadot harmless from claims brought by third parties arising out of your content, your use of the service in violation of these terms, or your violation of applicable law.

Governing Law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in Travis County, Texas.

Changes to These Terms

We may update these terms from time to time. Material changes will be announced in-product or by email at least 30 days before they take effect. Continued use of the service after a change takes effect constitutes acceptance.

Contact

Questions about these terms? Email legal@metadot.com.